01Contact support
Email our support team from the address linked to your DetectiveX account. We aim to reply within two business days; complex purchase or delivery investigations may take longer.
02What we can help with
- Sign-in, account access, data export and account deletion
- Apple or Google purchases, restored access, city passes and upgrades
- Photo checks, Case progress, Coins, maps and technical problems
- Eligibility, claim status and delivery support for a DetectiveX city magnet
03What to include
Tell us your account email, city, device and app version, what you expected, and what happened. For purchases, include the store transaction ID but never send card details, passwords or one-time codes.